- Returns & Cancellations
Returns & Cancellations
We want you to enjoy your shopping experience with us. If you are not satisfied with a product, please return it to us within 45 days for an exchange or refund of the product. To return a product, simply log into My Accounts and complete the Return Requests section. Once your return has been authorised, you will be sent an email confirmation. Please send the return authorisation notification, a copy of the invoice, and the returned item to:
Jones & Vandermeer
14 Murray Street, Suite 106
New York, NY 10007
We do not process unauthorised returns. We also recommend getting a delivery confirmation. Shipping costs, where an item has not been sent in error or damaged, associated with a return or exchange are your sole responsibility. We are not responsible for returns that do not reach us. Please check carefully before returning any item.
In cases where your order qualified for free shipping, the actual cost of shipping will be deducted from any store credit or refund issued.
Some particulars of which to note:
- Errors or Damaged: Any item sent in error or damaged in shipment may be returned or exchanged. We will reimburse any shipping costs incurred and will send a replacement at no cost. However, we are unable to refund shipping costs on correctly filled orders.
- Timeframe: We accept items for return within 45 days of your date of purchase.
- Yarn: We accept returns on unused yarn in its original condition. Please be mindful that if you have asked us to wind a skein of yarn into a ball, the yarn will no longer be accepted for returns.
- Buttons, Tools, Notions & Finished Goods: We accept returns on buttons, tools, notions & finished goods, so long as the product is returned to us in the state in which they were received and in the original packaging.
- Fabrics, Books & Patterns: fabric (once cut), books and patterns cannot be returned and are a final sale.
- Sale Items: all sale items are final sale, and are not returnable or exchangeable.
A refund will be credited back to your original method of payment and will post approximately two days after the date of processing. You may also select store credit. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process within 30 days, depending on your method of return. Gift certificate purchases will be refunded in the form of another certificate and mailed to an address you specify.
You may cancel an order at any time before it has been processed for shipping. To cancel an order, log into 'My Accounts', click on 'View Messages' on the left navigation menu. Please send us a message with your request from this section of the website as soon as possible. We will be able to cancel your order so long as it has not yet been processed for shipping.