Order Processing: We generally process, package and ship your order within 2-3 business days, although usually we’re much faster than that. We ship orders Monday thru Saturday year round, except during certain holidays.

US Flat Rate: For all delivery addresses within the United States, we recommend shipping via our Flat Rate:

• Free US shipping for orders over $60. We will send your packages for free using USPS First Class, Priority Mail, Parcel Post or UPS at our discretion.
• $5 US Flat Rate. For orders below $60 going to US destinations, we charge $5 for shipping via USPS First Class, Priority Mail, Parcel Post or UPS at our discretion.
• Most items shipped via USPS or UPS will arrive within 3-10 business days.
• Packages sent by USPS or UPS include delivery confirmation, which can be tracked on the USPS or UPS website, depending on the carrier used.

International Shipping: we ship to international addresses via USPS Priority Mail International or UPS at our discretion. Most items will ship for a flat rate of $12.95 (Canada) or $17.95 (Rest of the World).  *In the event, we are unable to ship at the flat rate, we will contact you with a revised shipping fee.  Your credit card will not be charged until you agree to the revised shipping fee.  Please note that for international shipments, customs and brokerage fees may apply. These fees vary from country to country. Jones & Vandermeer is not responsible for these fees.

Expedited Shipping: if you need your package right away, we can ship your package via UPS Next Day Air, Second Day Air and Three Day Air. Please contact us for a quote as the shipping charges will vary based on destination and contents.

Patterns: Jones & Vandermeer patterns are sold as downloadable .pdf product.  You will be given a link to download and print the pattern after zipping through check-out.  If you have problems downloading the pattern, please contact us.  We're happy to help.