Order Processing: We generally process, package and ship your order within 2-3 business days, although usually we're much faster than that. We ship orders Monday thru Friday year round, except during certain holidays.
US Flat Rate: For all delivery addresses within the United States, we recommend shipping via our Flat Rate:
International Shipping (excluding Canada): we ship to international addresses via USPS Priority Mail International, USPS First Class International Small Packet*, Aramex, DHL, Fedex, UPS at our discretion. Most items will ship for a flat rate of $35. **In the event, we are unable to ship at the flat rate, we will contact you with a revised shipping fee. Your credit card will not be charged until you agree to the revised shipping fee. Please note that for international shipments, customs and brokerage fees may apply. These fees vary from country to country. Jones & Vandermeer is not responsible for these fees. You may be contacted by your local postal service, Fedex, DHL, Aramex, or UPS for the collection of these fees. USPS tracking numbers for international orders are sometimes not trackable.
*USPS First Class International Small Packet is a new service that we recently added. It is not the same as USPS First Class Mail. The Small Packet service takes 4-14 days and is fully trackable.
We are also able to ship to international addresses via USPS First Class Mail. The price for this will vary based on what is ordered. International First Class Mail can take anywhere from 10 business days to over 3 months to arrive. We can make no guarantees as to the arrival time. If you would like your item(s) shipped via International First Class Mail, please contact us at firstname.lastname@example.org.
Expedited Shipping: if you need your package right away, we can ship your package via Fedex or UPS Overnight services. Please contact us for a quote as the shipping charges will vary based on destination and contents.
Patterns: Jones & Vandermeer patterns are sold as downloadable .pdf product. You will be given a link to download and print the pattern after zipping through check-out. If you have problems downloading the pattern, please contact us. We're happy to help.