General Notifications

FULFILLMENT UPDATE: We have shipped out all orders up to and including order#20027.  If your order number is higher than this, it will be filled in the order it was received on the next fulfillment date, which now occurs 3-4x a week. Most orders ship out within 3 days.  Additionally, both USPS and FEDEX are experiencing delivery delays, typically 1-5 days; however, some delays have been longer if there's a re-routing issue in your local area. 

COVID-19 NOTICE:   We're based in New York City, which is currently advising that all residents healthy or sick stay at home as much as possible.  Currently, all of our team members are healthy.   We have increased cleaning and sanitizing in our Flatiron studio, and only one team member is allowed in the studio to fill orders at any given time.  

Please note: we are not winding skeins at this time. 

Please note: we are unable to send out samples at this time. 

Please note: we are unable to combine orders or make any additions to your orders after you have placed it at this time.  Please make sure your order is complete before finalizing it. 

We ship the majority of our packages using USPS or Fedex. In the past few days, we've noticed that an increasing portion of shipments are taking several days longer than is typical. Please allow for more time than normal for packages to arrive.  We recommend customers sending to international destinations to please check the link next to "USPS International by Country" (listed below) for the latest country by country update. 

For additional information on how COVID-19 has impacted their operations and the latest service updates, please view the links below:

USPS General: https://about.usps.com/newsroom/service-alerts/

USPS Residential Domestic by State: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm

USPS International by Countryhttps://about.usps.com/newsroom/service-alerts/international/

FEDEX: https://www.fedex.com/en-us/service-alerts.html

We would like to thank you for your loyalty and patience during this unprecedented period. 

Please stay safe, healthy and strong!