General Notifications

CONTACTING US: Please email us at info@jonesandvandermeer.com.  We generally respond within 72 hours. Faster during weekdays and slower on weekends.  If you do not hear from us within 72 hours, please email us again as your message may not have been received.  There is no need to email us multiple times.  

FULFILLMENT UPDATE:  Order fulfillment has largely returned to normal, except as noted. We generally ship Monday, Wednesday, Friday and sometimes Sundays.  Most orders ship out within 1-3 days.  

USPS and FEDEX delivery delays for domestic shipments continue as COVID persists and we're headed into the high volume holiday season.  Additionally, please continue to expect delays for international shipments as there is significantly less international cargo capacity than before. 

COVID-19 NOTICE:   We're based in New York City, which is currently advising that all residents healthy or sick stay at home as much as possible.  Currently, all of our team members are healthy.   We have increased cleaning and sanitizing in our Flatiron studio, and only one team member is allowed in the studio to fill orders at any given time.  

Please note: we are not winding skeins at this time. 

Please note: we are unable to send out samples at this time. 

Please note: we are unable to combine orders or make any additions to your orders after you have placed it at this time.  Please make sure your order is complete before finalizing it. 

We ship the majority of our packages using USPS or Fedex. Please allow for more time than normal for packages to arrive.  We recommend customers sending to international destinations to please check the link next to "USPS International by Country" (listed below) for the latest country by country update. 

For additional information on how COVID-19 has impacted their operations and the latest service updates, please view the links below:

USPS General: https://about.usps.com/newsroom/service-alerts/

USPS Residential Domestic by State: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm

USPS International by Countryhttps://about.usps.com/newsroom/service-alerts/international/

FEDEX: https://www.fedex.com/en-us/service-alerts.html

We would like to thank you for your loyalty and patience during this unprecedented period. 

Please stay safe, healthy and strong!