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FAQ(Page)
Q: My package is delayed. What can you do? Delays have become much more common as a result of supply chain disruptions (i.e. high package volumes, unexpected weather conditions, labor shortage ...
Delivery(Page)If you absolutely need a package by a certain time, please contact us in advance to make arrangements. UK SHIPPING NOTICE: As of January 1, 2021, we have suspended shipments ...
General Notifications(Page)CONTACTING US: Please email us at info@jonesandvandermeer.com. We generally respond within 72 hours. Faster during weekdays and slower on weekends. If you do not hear from us within ...
Good Citizenship(Page)Jones & Vandermeer, our dogs, taught us that world is a beautiful place filled with love and laughter. We strive to tread lightly on the earth and hope to leave it better than we found it. As a s ...
About Us(Page)Our Story, Our Yarn It all started with a ball of yarn... a ball of magical mink and cuddly cashmere yarn that a friend brought back from her travels. “How curious!” we said. Having quic ...
Terms of Use(Page)Welcome to the jonesandvandermeer.com website (the "Site"). Jones & Vandermeer LLC provides services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreeme ...
Security & Privacy(Page)PRIVACY POLICY What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey. When ord ...
Returns & Cancellations(Page)We want you to enjoy your shopping experience with us. If you are not satisfied with a product, please return it to us within 30 days for an exchange or refund of the product. To return a produ ...
