FAQ(Page)

    Q: My package is delayed. What can you do? Delays have become much more common as a result of supply chain disruptions (i.e.  high package volumes, unexpected weather conditions, labor...

    Returns & Cancellations(Page)

    We want you to enjoy your shopping experience with us. If you are not satisfied with a product, please return it to us within 30 days for an exchange or refund of the product.  To return a...

    Delivery(Page)

    If you absolutely need a package by a certain time, please contact us in advance to make arrangements.    UK SHIPPING NOTICE: As of January 1, 2021, we have su

    General Notifications(Page)

    CONTACTING US: Please email us at info@jonesandvandermeer.com.  We generally respond within 72 hours. Faster during weekdays and slower on weekends.  If you do not hear from us within...

    Good Citizenship(Page)

    Jones & Vandermeer, our dogs, taught us that world is a beautiful place filled with love and laughter. We strive to tread lightly on the earth and hope to leave it better than we found it. As a...

    About Us(Page)

    Our Story, Our Yarn It all started with a ball of yarn... a ball of magical mink and cuddly cashmere yarn that a friend brought back from her travels. “How curious!” we said. Having quickly knit...

    Terms of Use(Page)

    Welcome to the jonesandvandermeer.com website (the "Site"). Jones & Vandermeer LLC provides services to you subject to the notices, terms, and conditions set forth in this agreement (the...

    Security & Privacy(Page)

    PRIVACY POLICY What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.  When...